When will I be billed for the monthly recurring membership?
When you place your order for a monthly subscription, you will be billed for your first Kisserra Box immediately. Our renewal billing period starts the 1st of the current month, unless cancelled according to our cancellation policy. Automatic renewals will be billed at full price.
Are there any hidden fees?
Nope—all you pay is your subscription fee. There are no shipping or handling fees for the monthly Kisserra Boxes unless you pay for expedited shipping at checkout. If you are in CA, sales tax will apply.
What type of payments are accepted?
All major credit/debit cards (Amex, Visa, MasterCard & Discover) only.
When can I expect my first subscription shipment?
Check your order confirmation for an estimated shipping date. All Kisserra Boxes ship from our San Jose, CA facility. For first time subscription orders & online store orders, Kisserra Boxes are processed and shipped within 1-2 business days. For subscription renewal orders, Kisserra Boxes ship second week of the month and should arrive between the 17th and 29th of the month depending on your location.
How much does shipping cost?
Subscription Shipping ships Mid Month (Arrival between 17th-29th of each month) | Free Shipping 5-7 business days* | Standard Shipping is $6.95 shipping fee 3-5 Business Days. Priority Shipping is $21.95 2-3 Business Days and Express Shipping is $29.95 2 business days.
International Shipping is a Flat fee of $25. Customer is responsible for taxes and duties.
*Free Shipping only applies to USA Shipping address
Do you ship outside the US?
Yes, we ship to Canada. Flat fee of $25. Customer is responsible for taxes and duties.
My tracking says delivered, but I haven’t received my shipment – what do I do?
While we trust and value our carriers, sometimes they have delivery issues. If it’s been 3 business days or more since false delivery, let us know so we can take care of it! We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment is unable to be located, please contact us for assistance.
What is your cancellation policy?
We hope you never leave us, but if you do decide to cancel, you can do so by emailing us at Cancel@kisserra.com. Please note that you will need to receive your first box before canceling your subscription–we want you to have a chance to see your first box and enjoy the items before deciding whether or not to stay with us!
Before you decided to cancel, DID YOU KNOW:
- If you are not 100% satisfied with your subscription, you can return your item(s) for another month box.
- We can pause your subscription and have it start again the following month if you need to take a break!
- Our Boxes go through your baby’s first birthday! Boxes include a fun, healthy mix of Mom & Baby products you’ll absolutely love!
Email us at Cancel@Kisserra.com
Include in email:
Reason for cancelling (optional):
Be sure to cancel BEFORE the 1st of the month (11:59pm CST on the last day of the previous month), before we begin our monthly billing cycle and start prepping your next box for shipment.
You will still receive any boxes that you have already paid for, but your subscription will not be renewed when it expires.
3, 6, and 9 Month Gift Subscriptions are not eligible to cancel their subscription.
Returns: What is your return policy for the $39.99 Monthly Subscription box?
If you are not 100% satisfied with a product from the $39.99 Monthly subscription box, send it back! We will process a Store Credit for the amount of the individual product, once the product is shipped back to us minus any coupons used during the purchase (must have an Active $39.99 Subscription to qualify). Returns must be unopened, in the state you received them, and in the original packaging. We reserve the right to deduct any shipping and handling costs/fees. A store credit request must be made directly to Kisserra at info@Kisserra.com. All store credit requests for $39.99 monthly subscription must be made within twenty one (21) days of the date of shipment by us. We are not liable for products that are damaged or lost in transit back to us. In addition, we do not provide store credit for returned products that the packaging has been opened, damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
Following our receipt of your returned item (typically within 14 business days), we will issue store credit the amount paid for the returned product. Must have an Active $39.99 Subscription to qualify for store credit.